We want you to be fully satisfied with your purchase from Smooth Wind Kites. We will accept any returns in new condition and in the original unopened packaging for up to 45 days beyond the date of purchase.
We are fully confident in the quality of the products we sell; however, in the rare instance of a defective item or mistake on our part, we will refund the full amount of the product or send you any necessary replacement parts free of charge. You will never incur a cost for any defective products. Please do not send your purchase back to the manufacturer.
In the event of a return, please contact us at firstname.lastname@example.org and include your original order number to obtain a Return Authorization Number. We will provide you with a return shipping label free of charge.
We cannot accept return on products that have been used or removed from their original packaging.